Frequently Asked Questions
We are passionate about what we do and our company is 100% committed to bring outstanding products and excellent customer service 365 days a year!
Here are some of the most common questions.
Why choose a Moo Moo Bell tent?
Our bell tents have quality canvas which is quick drying, extra thick groundsheet and are long lasting
Why name your business Moo Moo bell tents
We wanted a catchy and fun name, with the help of our 5-year-old daughter Moo Moo Bell tents was born!
Do we have a showroom?
Unfortunately, we don’t, we are an e-business (online only).
What are you opening hours?
We are open 9am to 9pm 7 days a week 365 days a year
What is your minimum order for delivery?
There is no minimum order, Moo Moo Bell tents provides FREE fully insured shipping service UK mainland for all orders.
We are local can we collect?
If you live locally or in the area, you can pick up your bell tent or spares at no added cost. Please contact us to make an appointment
What bell tents to you sell?
At present, we sell 3, 4, 4.5 & 5 Metre
Can the bell tents be locked up?
Yes, you can when the doors are zipped up, by using a small padlock which we do not supply at present.
How to store a bell tent?
Only store your Moo Moo bell tent if it is completely dry. Both the groundsheet and the canvas must be completely dry before storing. Otherwise, there is a very high risk of mildew forming on the canvas.
Are the bell tents waterproof?
When Moo Moo bell tent are brand new the canvas may let a little water through and leak between the seams the first time. This is completely normal and the cotton needs to be exposed to water to contract and form a waterproof barrier. To avoid this, you can set-up your tent and hose it down with a fine spray and let it dry (Never use a Pressure washer) – this is called ‘seasoning’ your tent.
How long is your warranty?
We supply 18-months manufacturer’s warranty on our Bell Tents only against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
Do you sell bell tents or spares at bulk trade discount?
Yes, we do offer a discount for trade customer’s based on a minimum order.
Please don’t hesitate to contact us below if you have any questions
Phone number (0)1202 374008 or +44 (0) 7902 484008