Returns & Returns Policy
If there is nothing wrong with your purchase but you change your mind, returns are accepted.
To return an item, the original purchaser needs to contact us within 7 days of receiving the item.
To return an item, please email firstname.lastname@example.org notify us of the return, along with with the original order number your name and address. You are not obliged to provide us with a reason for your return if you have changed your mind, but we would be grateful for a brief explanation to improve the service that we offer.
To be eligible for a return, (we do not offer a free return service) unwanted products must be returned in a fully resaleable condition, which includes being in the original and undamaged packaging.
The product must not have been used or assembled in any way and you must return the goods to us at your own expense. Please be aware that returning large items can be very costly.
We strongly advise that goods are returned using a trackable service and that you retain your proof of postage so you are able to claim from your courier in the event of any loss or damage. (you could even take a photo with your phone)
Upon receipt of the cancelled goods, we will check it is in an unused condition and If the item has been returned in the condition it was sent out we will issue a full refund to your original payment method. This will exclude any shipping costs.
Faulty or Damaged Goods
If the Item you are sending back is faulty or damaged upon delivery or not of
satisfactory quality please email us email@example.com within 7 days of receiving the goods and attach photos showing any potential fault. We will get back to you as soon as possible to resolve this.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again or your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
20 Hillside Road
Dorset BH12 5DY