Warranty Information

Moo Moo Bell tents products are made to very highest standards and using strong durable materials. Our manufacturer has been produced an awarded the internationally recognized quality assurance certification ISO9001

Moo Moo bell tents offer an 18-month warranty covers manufacturing defects in the canvas such as stitching problems. It does not cover wear and tear or damage caused by adverse weather conditions.  The warranty does not extend to the poles, zips, mosquito mesh, pegs, guy ropes, guy rope tensioners or groundsheets, only the canvas.

Please be advised that our warranty is not transferable and is only applicable to tents delivered within the UK showing our Moo Moo Bell tents branded label.

The 18 months warranty does not cover professional and long-term use. If a professional user buys a Bell Tent and reports a manufacturing problem within the 28 days, we will consider it under the warranty. After 28 days the bell tent has become a permanent structure and is excluded from the 18-month warranty and it is therefore not being used for the purpose it was sold for (i.e. light leisure or tent for camping)

Moo Moo Bell Tents is treated to be mould resistant, not mould proof as this is not possible. Mould is not covered by the warranty and Moo Moo bell tents have no control over the conditions that the tents are left up in or the conditions that the tents are stored.

 

If you have any questions please contact us by telephone +44 (0)1202 374008 or +44 (0) 7902 484008 Email:info@moomoobelltents.co.uk